Lenovo Is Hiring for Quality Analyst | Check below details
Lenovo Is Hiring
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Description and requirements
Lenovo Is Hiring
Participates in the design of call audits.
- Monitors calls according to monitoring format and quality standards and provides trend data to management team.
- Uses a quality monitoring data management system to collect and track performance At team and individual level.
- Monitors Inside Sales email responses.
- Participates in customer listening program to identify customer needs and expect
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for employees.
- Provides feedback to team leaders and helps managers synchronize better among them team
- Prepares and analyzes internal and external quality reports for management staff Review
Lenovo is one of the world’s leading personal technology companies, producing innovative PCs and mobile internet devices. Now, #286 on fortune 500 list, Lenovo is the world’s largest PC vendor and fourth largest smartphone company.
While the Lenovo brand came into existence only in 2004, the company has a much longer history. In 1984, Legend Holdings was formed with 200,000 RMB (US$25,000) in a guard house in China. The company was incorporated in Hong Kong in 1988 and would grow to be the largest PC company in China. Legend Holdings changed its name to Lenovo in 2004 and, in 2005, acquired the former Personal Computer Division of IBM, the company that invented the PC industry in 1981.
Today, Lenovo is a US$47 billion personal technology company with more than 57,000 employees (including joint ventures) in more than 60 countries serving customers in more than 160 countries. Lenovo has major research and manufacturing centers in countries around the world.
And Lenovo has continued its rapid growth into new personal technologies with its July 2014 acquisition of Motorola Mobility. By adding Motorola, Lenovo not only becomes the world’s third largest smartphone company, but also further strengthens its innovation leadership. Motorola’s more than 2,000 engineers and technical experts are industry leaders, responsible for thousands of patents.
Whether a PC, smartphone, tablet, smart TV, server, workstation or storage, Lenovo makes the products that customers need, whether smart connected or infrastructure devices Lenovo is creating real differentiation from the competition thanks to its vertically integrated end-to-end business model. This model is unique among major technology companies and is a significant source of competitive advantage, helping us to bring more innovation to market, more efficiently, and aggressively attack the PC+ opportunity.
And as Lenovo expands globally, we are establishing even deeper roots in each major market, investing not only in sales and distribution, but also in local domestic manufacturing, R&D and other high-value functions. This global reach with local excellence is enabling us to build a new kind of company – a “global-local” company – and positions us to more deeply implement our protect and attack strategy and build the foundation for long-term success.
We’re not only a Fortune Global 500 company with revenues of US$70 billion, we’re also one of Fortune’s most admired companies. We are transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just a select few—experience our version of a better future.
Source : https://www.lenovo.com
Get the job : https://jobs.lenovo.com/en_US/careers/JobDetail/Quality-Analyst/40307