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Deloitte Recruitment for Technical Voice Support | Any one can apply with mentioned skills

Deloitte Hiring

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Job Description

Deloitte Hiring

Technical Voice Support

Location: Hyderabad/Bangalore

Roles and Responsibilities

Deloitte Hiring

To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Call Center. Our customers are very computer literate, and accuracy of information is a high priority.

Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.

Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

Should be a

self-motivated achiever who gains satisfaction from providing excellent customer service.
quick learner and team player.
flexible to work in different shifts as ISS-Technology works 24 x 7.

Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions including termination of your services.
Adheres to Code of Ethics, Vision, Mission and Core Values.

Desired Candidate Profile

Deloitte Hiring

Excellent written, verbal, listening, analytical and logical skills.
Easily grasp and communicate complex ideas.
Excellent problem-solving skills.
Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365
Knowledge of computer hardware and software troubleshooting.
Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac
Knowledge of Network and Internet troubleshooting
Knowledge of PDA (mobile devices) Setup & troubleshooting
Knowledge of Active Directories

Role: IT Support – Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area IT & Information Security

Employment Type: Full Time, Temporary/Contractual

Key Skills

voice support
Technical Support
Outlook Configuration
Windows OS
Application Software
Support
Troubleshooting
VoiceActive Directory

About Deloitte

We believe that we’re only as good as the good we do.

All the facts and figures that speak to our size and diversity and years of history, as notable and important as they may be, are secondary to the truest measure of Deloitte: The impact we make in the world.

So, when people ask, “What’s different about Deloitte?” the answer resides in the many specific examples of where we have helped Deloitte member firm clients, our people, and sections of society to achieve remarkable goals, solve complex problems or make meaningful progress. Deeper still, it’s in the beliefs, behaviors and fundamental sense of purpose that underpin all that we do.

With over 150 years of hard work and commitment to making a real difference, our organization has grown in scale and diversity—approximately 245,000 people in 150 countries and territories, providing audit, tax, legal, financial advisory, risk advisory, and consulting services— yet our shared culture remains the same.

For us, good is not good enough. We aim to be the best at all that we do—to help clients realize their ambitions; to make a positive difference in society; and to maximize the success of our people. This drive fuels the commitment and humanity that runs deep through our every action.

That’s what makes us truly different at Deloitte. Not how big we are, where we are, nor what services we offer. What really defines us is our drive to make an impact that matters in the world.