Mphasis Hiring for Technical Support Associate | Apply Soon
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Mphasis Hiring
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Nature of work
Shift timing
Rotational Shift – Only 5 days of work and 2 days off per week
Eligibility Criteria
Mphasis Hiring
Any bachelor degree.
Excellent communication skills
Good command of English (spoken/written)
Basic computer hardware knowledge
Responsibilities
Mphasis Hiring
The tasks of these engineers may include one or more of the following:
There must be a passion for demonstrating a customer first culture in every interaction
Ability to troubleshoot and resolve hardware/networking/OS related issues on phones
Ability to provide solutions to customers, including selling products or services to customers to solve problems.
Knowledge and Skills:
Active demonstration of self-time and task management.
Demonstrated high level interpersonal and communication skills with multiple internal and external stakeholders
Must demonstrate a good analytical/logical approach to troubleshooting to resolve hardware and software issues
Must have excellent CRM skills, email/chat etiquette, customer first mentality
A+, N+, MCSA, MCSE technical certifications will be added advantage
Role Technical Support – Voice / Mixed
Industry Type BPO / Call Center
Functional Areas Customer Success, Service and Operations
Full-time, permanent type of employment
Role Category Voice / Mixed
Education
UG: Any graduate
Key skills
Problem solving skills
Excellent communication in English technical support
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About Company
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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